Owners, statements, portals & payments — running Hospitable like a management company.
This is the overview of Hospitable's management side — the features that let you run other people's properties like a real management company. Guide 2 goes deep on statements and the accounting; Guide 3 covers cleaners and turnovers. Start here. Tick each box as you go — checked steps strike through, and your progress is saved on this device. The Print / Save PDF button opens your browser's print dialog; if it doesn't respond, open this file in a web browser (Safari/Chrome) rather than a preview pane.
Everything owner-related — statements, portals, payouts, branding — lives inside a “Business” that is set to the Manager model. Get this one setting right and the rest of the features switch on.
QWhat's the difference between the Manager and Owner models?
Manager = you receive the payouts from Airbnb/VRBO/Booking and then pay each owner their share, keeping your fee. Owner = you own the property yourself and just want your own books. Because you manage other people's properties, you want Manager.
QThe Owner Statements or Owner Portal tab isn't showing up.
Almost always the business isn't set to Manager, or you're not on Mogul. Confirm both and the tabs appear.
An “Owner” is simply the person or company a statement gets addressed to. You add the owner, assign their properties, and attach an agreement that tells Hospitable how to split the money.
QShould I pick Individual or Company for the owner?
Choose based on how the statement should read — a person's name vs. an LLC. If you're unsure which fields differ, glance at the owner form in-app; the choice mainly affects the addressed name/legal identity.
QCan I add my own company as one of the owners?
Yes — create an owner record for your own business and assign your own doors to it, so your properties flow through the same statements. Confirm the exact steps in-app the first time.
Reservations flow onto statements automatically. Your job each month is to add any expenses, review, and publish. Statements move through three stages: In Review → Published → Paid. (Guide 2 is the deep dive on reading one.)
The Owner Portal is a clean, read-only window where each owner logs in to see their own statements, earnings and payouts. They can't change any of your settings.
Once your bank account and each owner's bank account are connected, publishing a statement lets you send the owner their money right from Hospitable.
Plan on roughly 9–11 business days from the moment you publish to the owner having the money in hand: about 6 days to initiate the payout, plus 3–5 business days for the bank transfer. The first monthly payout run is included; extra runs in the same month cost 1.5% (capped at $5).
If you keep your books in QuickBooks Online, Hospitable can push your reservations, statements and transactions straight into it — tagged by business and property.
You'll need the Mogul plan (you have it) and a separate, active QuickBooks Online subscription — Hospitable doesn't include QBO. Hospitable references a 30%-off-for-6-months QBO offer with no code needed.
Short version: you don't need QuickBooks to run clean owner finances. QBO is a nice-to-have, not a requirement.
On the Mogul plan Hospitable already gives you a built-in profit-and-loss view, full owner statements, and transaction tracking — all inside the platform. That's enough to invoice owners, show them their numbers, and understand each property's performance. QuickBooks only becomes worth connecting when you (or your accountant) specifically want everything living inside QBO for tax time or for books that span beyond the rentals.
You can put your own logo, colors and name on everything owners see — their statements, invoices, and the Owner Portal — and even serve the portal from your own web address.
The Marketplace Hub is how Hospitable introduces you to property owners near you who are looking for a manager. On Mogul you're considered automatically — you just need a good profile.
Matches weigh quality signals: strong guest reviews, fast message response, listings on multiple channels (Airbnb, VRBO, Booking, etc.), running a direct-booking site, using dynamic pricing, and actually using the owner-management features in this guide. Keep those healthy and better matches come to you.
The deep dive on statements and the accounting you get is Guide 2; cleaners and turnover automation are in Guide 3. Questions on anything here? Reach out any time — that's what the Tech side is for.